Privacy Policy :

Steelgate Property Management LLC

Effective Date: April 9, 2026

Steelgate Property Management LLC (“Steelgate,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with us as a tenant, prospective tenant, landlord/owner, vendor, visitor to our website (steelgatepm.com or any successor site), user of our tenant portal, or through any other means, including text messaging or other wireless communications. By accessing our services or providing information to us, you consent to the practices described in this Policy.

We may update this Policy from time to time. We will notify you of material changes by posting the updated Policy on our website and updating the Effective Date. Your continued use of our services after changes constitutes acceptance of the revised Policy.

1. Information We Collect

We collect information to provide property management services, including leasing, maintenance, rent collection, and compliance with Idaho landlord-tenant laws. Categories include:

• Personal Identifiers and Contact Information: Name, mailing address, phone number (including mobile), email address, date of birth, and government-issued ID (e.g., driver’s license).

• Financial and Rental Information: Bank account or payment card details, rental application data, credit history, rental payment records, employment information, and references.

• Property-Related Information: Lease agreements, move-in/move-out inspection reports, maintenance requests, and emergency contact details.

• Automatically Collected Information: When you visit our website or tenant portal, we may collect IP address, browser type, device information, and usage data via cookies, pixels, or similar technologies (see our separate Cookie Notice if applicable).

• Mobile and Wireless Information: Mobile phone numbers and related consent data provided when you opt in to receive text/SMS messages from us.

• Other Information: Any additional details you voluntarily provide (e.g., via forms, emails, calls, or in-person interactions). We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have done so, please contact us immediately.

2. How We Use Your Information

We use your information for legitimate business and legal purposes, including:

• Administering leases, processing applications, collecting rent, and managing properties.

• Communicating with you about your tenancy, maintenance, emergencies, or account status (via email, phone, mail, or text/SMS where consented).

• Processing payments and providing financial reporting.

• Conducting background/credit checks (in compliance with the Fair Credit Reporting Act).

• Marketing our services or related offerings, but only with your consent where required.

• Complying with legal obligations, responding to subpoenas, court orders, or government requests.

• Improving our services, preventing fraud, and enforcing our agreements.

• Internal business purposes such as analytics, auditing, and record-keeping.

3. How We Share Your Information

We do not sell your personal information to third parties for monetary consideration. We may share it in the following limited circumstances:

• Service Providers: With trusted vendors who assist us (e.g., payment processors, maintenance contractors, accountants, attorneys, software providers like Buildium or QuickBooks, background check services). These parties are contractually obligated to protect your data and use it only for the purposes we specify.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

• Legal and Safety Reasons: When required by law, to protect our rights, safety, or property, or to respond to lawful requests from public authorities.

• With Your Consent: Where you have explicitly authorized sharing (e.g., with co-applicants or emergency contacts). Important Note on Mobile Information and SMS Opt-Ins: We never share your mobile phone number, SMS consent data, or any wireless contact information with third parties for marketing, promotional, or unrelated purposes. Mobile information is used solely for the specific purposes for which you provided consent (e.g., transactional or service-related notifications) and is not rented, sold, or shared except as required by law or with our contracted service providers who are bound by the same protections. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

4. Text Messaging and Wireless Communications (CTIA Compliance)

We may use text/SMS messaging to deliver important, time-sensitive information related to your tenancy or our services, such as rent reminders, maintenance updates, lease renewals, or emergency notices. All text messaging is sent only after obtaining your prior express written consent. Our wireless messaging practices fully comply with:

• The Telephone Consumer Protection Act (TCPA) and all applicable Federal Communications Commission (FCC) regulations.

• The Cellular Telecommunications Industry Association (CTIA) Messaging Principles and Best Practices (as updated from time to time, available at ctia.org).

• U.S. wireless carrier guidelines, including 10DLC/A2P registration requirements through The Campaign Registry (TCR) where applicable.

• Carriers are not liable for delayed or undelivered messages. Key commitments under CTIA guidelines include:

• Consent: We obtain clear, affirmative opt-in consent before sending any messages. Consent is campaign-specific and cannot be transferred.

• Transparency: Any call-to-action for SMS opt-in will include a link to or reference this Privacy Policy and will disclose message frequency, that message and data rates may apply, and how to opt out.

• Opt-Out: You may stop receiving text messages at any time by replying “STOP,”

“QUIT,” “END,” or similar wording to any message we send. We will send one confirmation message and honor your request promptly. You may also opt out by contacting us via the methods below. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, oryou can get help directly at info@steelgatepm.com.

• Content and Frequency: We do not send messages containing restricted content (e.g., under SHAFT guidelines: Sex, Hate, Alcohol, Firearms, Tobacco) and limit frequency to what is reasonable for service-related communications.

• Privacy and Security: All mobile data is handled in accordance with this Policy and CTIA’s privacy and security recommendations. We maintain reasonable physical, administrative, and technical safeguards to protect your information from unauthorized access, use, or disclosure. By providing your mobile number and consenting to SMS, you acknowledge that you are the subscriber for that number or have authorization from the subscriber.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption for sensitive data, access controls, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

6. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Access, correct, or delete your personal information (subject to legal retention requirements).

• Opt out of marketing communications (including via email or SMS as described above).

• Limit the use or sharing of sensitive data.

• Withdraw consent for SMS at any time (as noted in Section 4).

To exercise these rights, contact us using the details in Section 9. We will respond within a reasonable timeframe (typically 30 days) and may require verification of your identity. We do not discriminate against you for exercising these rights. Idaho residents: While Idaho does not have a comprehensive state privacy law equivalent to CCPA/CPRA, we still honor the principles of transparency and choice outlined here.

7. International Transfers

Our operations are based in the United States. If you are located outside the U.S., your information may be transferred to and processed in the U.S. We take steps to ensure appropriate safeguards are in place.

8. Retention of Information

We retain your information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Mobile/SMS consent records are retained for compliance purposes (typically at least 5 years after the last message or as required by law).

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Steelgate Property Management LLC

967 E. Parkcenter Blvd #171 Boise, ID 83706

info@steelgatepm.

208.741-7444

We will respond promptly to all inquiries.